Legal.io CRM multiplatform website analytics
We were asked to help in adding Google Analytics API and scripts on all linked websites. In the beginning, it looked like a standard routine job. But this CRM platform was custom made and not properly build for correct web users tracking.
After a few days, we noticed many issues:
- internal users log in and not possible to remove their activity via IP because it was not fixed IP assigned to the platform
- The platform has the possibility to create many websites with dedicated domains but after login, all users were directed to one domain and the tracking was lost.
We had to change our website analytics script and as well the cms developer had to change the cms code accordingly because most issues were related to the CMS code.
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