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Zoho One is a Software as a Service solution

that provides the following benefits:

• No infrastructure costs for your company – all your employees need is a computer or device with a browser and an Internet connection. This means there is no significant upfront investment or ongoing server maintenance fees. You won’t have to purchase a dedicated server to use Zoho One apps.
• Your costs are under control – you can pay monthly or annually (at a discount), and the price is per user.
• You can add or remove users or external partners as your business needs change—a feature not available with standard software.
• Technical support is included, featuring an extensive online knowledge base and support options via chat, email, or phone (a paid plan may be required) in case you encounter an error or have a question about a feature.
• Upgrades are included – there’s no need to worry about whether an upgrade to Windows or Microsoft Office will “break” your CRM software. Updates are pushed out with no user downtime. Every month, you can expect to see new features.
• Access to 55+ business apps covering sales, marketing, service, finance, email and collaboration, legal,  HR, security and IT management, BI and Analytics, project management, and developer platforms.
• Marketing Automation – Zoho CRM/Bigin/Zoho CRM Plus can be configured to automatically create contacts from your website forms. It can also assign the lead, notify the Zoho CRM user, and make a follow-up task so that no lead ever “falls through the cracks.” If you require more features, Zoho Flow is ideal for process management, while Zoho Marketing Plus provides additional marketing capabilities.
• Integrated E-mail Marketing and Campaigns – once your contacts are all in Zoho CRM, you’ll easily be able to start target marketing campaigns to increase your sales via Zoho Campaigns or integrate with 3rd party apps like Mailchimp.