As businesses strive to enhance customer relationships and streamline their operations, Customer Relationship Management (CRM) systems have become indispensable tools.
Zoho CRM, a leading platform in this space, is continuously evolving to incorporate cutting-edge technologies. This article explores the future trends in CRM automation within Zoho CRM, focusing on the integration of Artificial Intelligence (AI), Machine Learning (ML), and bots, and how these advancements are set to revolutionize customer relationship management.